Help Center
Find answers to common questions below. Need further help? We're here for you.
Need more assistance?
If you still have questions or need additional support, please contact us at info@ewepro.com.
Table of Contents
Where do I find the mobile apps?
You can download the ewePro mobile apps directly from the Apple App Store for iOS devices and from the Google Play Store for Android devices. Search for "ewePro" and look for our official logo. Links will also be provided inside your ewePro web dashboard.
What EID readers does ewePro support?
Currently ewePro supports most popular EID readers via HID mode. This includes most Gallagher, Tru-Test, Shearwell, and some Allflex models (>= RS420). We are actively working with vendors to improve this list and our support so look for updates to this soon! We currently do not support the popular Allflex LPR reader but are working on this right now.
Looking for an ultra low cost reader that will work with ewePro? If you don't mind using HID (Keyboard Passthrough) mode, ewePro has done a lot of work to support low cost (<$100) pet readers like this one which will read CCIA tags into ewePro live.
My tags aren't scanning? I can't type in the search...
If you are using a scanner with ewePro it's very likely that it's using HID mode. This mode treats your scanner like a keyboard and will input the tag code you scan directly into whatever text field you have focused. On iOS this can cause your normal keyboard to stop working, to fix this, click on the hamburger menu in the top right of the app, then go to 'Sensors & Readers', toggle on the HID mode. This will enable a keyboard icon next to text input fields that will allow you to toggle open ewePro's built in keyboard.
I can't add groups or sheep in the app?
Our barn scanner apps are currently limited to modifying existing adult sheep. To add a sheep to your flock, use the web site and navigate to the Sheep section.
How do I create an account?
To create an account, visit the Sign Up page and complete the registration form. After submitting, you'll receive a confirmation email to activate your account. Once verified, you can log in and start managing your flock right away.
How do I load my sheep?
After logging in, navigate to the "Sheep" section in your dashboard. You can manually add individual sheep or use the import function to upload a CSV file containing multiple records. For best results, ensure your data matches our template, which can be downloaded from the import page.
What's a CSV? - A CSV stands for Comma Separated Values and it's essentially a text file that contains your data. You can edit and create CSVs in spreadsheet programs like Microsoft Excel, Apple Numbers, and Google Sheets.
Why can't I add a tag to a sheep when I create it?
Tags and sheep both support bulk loading via CSV imports. You can load your tags first, or load your sheep first, then attach them to one another. If you already know which tags belong to which sheep, use the bulk load option in the top right of the sheep section of the web site, this will save you from having to re-link them later.